Refund policy

Returns & Refund Policy

We want you to be happy with every order. If you're not, here's what you need to know.

Returns You have 30 days from the date you receive your order to request a return. To be eligible, items must be in their original, unopened condition with all seals and packaging intact. We're unable to accept returns on items that have been opened or used.

Damaged or Faulty Items If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receipt at support@24footsquare.com and we'll resolve this for you as quickly as possible.

Refunds Once we receive and inspect your return, we'll process your refund within 3–5 working days and notify you by email. The refund will be issued to your original payment method and should appear in your account within 5 working days of that notification.

Return Postage Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a trackable service, as we cannot be responsible for items lost in transit.

Exchanges We don't offer direct exchanges. If you'd like a different item, please return your original order for a refund and place a new order.

Non-Returnable Items Digital downloads and gift vouchers cannot be returned or refunded except where required by law.

Your Legal Rights This policy is offered in addition to your statutory rights under UK consumer law.

To start a return, contact us at support@24footsquare.com with your order number and reason for return.