Shipping policy

Shipping Policy

24 Foot Square Ltd

We ship physical media worldwide from the United Kingdom.

Processing Time Orders are typically processed and dispatched within 2–3 working days of payment being confirmed. You'll receive an email notification once your order has been shipped.

UK Delivery UK orders are usually delivered within 2–5 working days of dispatch. Delivery costs are calculated at checkout based on the weight of your order.

International Delivery We ship to most countries worldwide. International delivery times vary by destination but are typically 5–14 working days, though delays can occasionally occur due to customs processing. Shipping costs are calculated at checkout.

Please note that international customers are responsible for any import duties, taxes, or customs charges applicable in their country. These are not included in our prices and are outside our control.

Shipping Carriers We use Royal Mail and other reputable carriers to fulfil orders. Tracked and untracked options may be available depending on your location and order value.

Countries We Cannot Ship To We ship worldwide where reliable postal services are available. There are a small number of countries we are unable to ship to due to postal service limitations or international restrictions. If we are unable to fulfil your order, we will contact you promptly and issue a full refund.

Lost or Delayed Orders If your order hasn't arrived within the expected timeframe, please contact us at support@24footsquare.com. We ask that you allow 40 working days from dispatch before reporting an order as lost, as international deliveries can occasionally take longer than expected.

Damaged Items If your order arrives damaged, please contact us within 7 days of receipt at support@24footsquare.comwith your order number and photos of the damage and we'll resolve it as quickly as possible.

Last updated: March 2026